Returns, Refunds & Complaints at Cubitt Town Flowers
Our Commitment to Freshness in Cubitt Town
Cubitt Town Flowers is dedicated to delivering the freshest flowers to homes and businesses throughout Cubitt Town. Our promise is simple: every bouquet and arrangement is crafted with care, using only top-quality, fresh blooms. As your trusted local florist, we guarantee both product quality and satisfaction with each delivery.
Damaged-on-Arrival Policy
We take great care in packaging and delivering your flowers. If your flowers arrive damaged or do not meet your expectations upon unboxing, please notify us within 24 hours of receipt. To help us process your request quickly, retain the flowers and their packaging and provide clear photographs documenting the issue. Our priority is to ensure you receive flowers in perfect condition, every time.
Freshness Guarantee and Window
We offer a Fresh Flower Guarantee to all customers in Cubitt Town. Our flowers are hand-selected and should remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to our recommended guidelines included in your order. If your flowers wilt or show signs of deterioration earlier, please contact us within this five-day window so we can investigate and resolve the issue promptly.
Refund and Replacement Options
Customer satisfaction is at the heart of what we do as a local Cubitt Town florist. Should your flowers arrive damaged or fail to meet our freshness guarantee, you may be eligible for the following options:
- Replacement: We are happy to send a replacement bouquet of equal or greater value at the next available delivery opportunity.
- Refund: If a replacement is not suitable, we will provide a full or partial refund to your original payment method, depending on the extent of the issue.
All claims should be made within 24 hours for damage-on-arrival or within five days for freshness concerns. Please provide all requested information so we can address your request as efficiently as possible.
Complaints Procedure
We value your feedback and are committed to resolving any issues swiftly. If you have a complaint about your order, delivery, or your experience with Cubitt Town Flowers:
- Contact us using your preferred method, quoting your order number and detailing your concern.
- Our team will acknowledge your complaint within one working day and may ask for supporting photographs or further information.
- We aim to resolve all complaints within three working days, providing a fair solution that reflects our commitment to customer satisfaction and quality flower delivery in Cubitt Town.
Why Choose Cubitt Town Flowers?
As a trusted Cubitt Town florist, we proudly serve local homes and businesses with impeccable customer care. Every order is fulfilled by our experienced team, with a commitment to both fresh flowers and excellent service. When you choose us, you’re supporting a local business that truly cares about making your floral experience special and worry-free.
