Online Flower Delivery Terms – Cubitt Town Flower Shop Policies

Cubitt Town Flowers Terms & Conditions

Introduction and Scope of Service

Welcome to Cubitt Town Flowers. These Terms & Conditions govern your use of our online store and flower delivery services in Cubitt Town and surrounding areas. By placing an order with us, you agree to be bound by these terms set out below. If you do not agree to any part of these terms, please refrain from using our website or services.

These terms are applicable to all orders made through our website by customers based within Cubitt Town and the neighbouring areas we serve. We recommend you review these terms prior to placing an order, as your continued use of our service constitutes acceptance of the most recent version.

Order Process

To place an order for flower delivery, browse our online selection, select your chosen product(s), and proceed to the checkout. You will be required to provide delivery information, a preferred delivery date, and payment details. Please ensure the information you provide is accurate; we cannot be held responsible for incorrect delivery addresses or contact details provided by customers.

All orders are subject to availability. In the event that a particular flower, arrangement, or product is unavailable due to seasonal changes or unforeseen circumstances, we reserve the right to substitute with an item of equal or greater value and similar style. If a significant substitution is required, we will attempt to contact you prior to dispatch.

Once you have placed your order you will receive an order confirmation email summarising your purchase. This email is an acknowledgment of your order but does not constitute acceptance. Acceptance of your order will take place upon dispatch of your order for delivery. We reserve the right to decline or cancel an order at any point prior to dispatch, for example in the event of suspected fraud, incomplete payment, or stock availability issues.

Delivery and Collection

Deliveries are made to Cubitt Town and surrounding areas as specified at checkout. It is your responsibility to ensure the recipient's address is correct and accessible on the intended delivery date. Please note that while we strive to deliver your order on the requested date, delivery times are not guaranteed unless otherwise stated. Factors such as traffic, weather, and other events beyond our control may affect delivery schedules.

If the recipient is not available at the time of delivery, our driver may leave the flowers with a neighbour or in a safe place, or will attempt to redeliver at a later time. A delivery note will be left explaining the action taken. If redelivery is not possible, you may be required to collect your order from our shop by arrangement.

It is important to note that all floral products are perishable. Delivery is deemed successful upon handover to the recipient, their representative, a neighbour, or when left in a designated safe location as advised by you or deemed appropriate by our delivery personnel. Risk passes to you upon delivery in accordance with these terms.

Should you wish to collect your order, please ensure you do so within the agreed collection window. Prolonged delay in collection may affect the freshness or lifespan of your flowers for which we accept no liability.

Payments

All payments must be made in full at the time of order. We accept most major UK debit and credit cards. Full details of available payment methods are specified at checkout. Payment processing is facilitated via a secure, PCI-compliant payment gateway to ensure your transaction details are safe.

Prices displayed on our website are inclusive of VAT where applicable. Delivery charges are stated separately at checkout and form part of the total price payable. Please ensure you review these charges before finalising your purchase.

We reserve the right to adjust pricing at any time. However, once an order is confirmed and paid for, you will not incur any additional charges relating to that order.

Cancellations, Amendments, and Refunds

You may cancel or amend your order subject to the following conditions:

If you wish to cancel your order, please notify us as soon as possible. Cancellations made at least 24 hours before the requested delivery or collection time will be eligible for a full refund.
Orders cancelled less than 24 hours before delivery may not be eligible for a refund, as preparations and purchasing of perishable stock may already have taken place.
For same-day orders, cancellations may not be possible once the order has been prepared or dispatched.
If you wish to amend your order (such as delivery address, recipient details, or message card), please contact us promptly. We will do our best to accommodate changes but cannot guarantee amendments made less than 24 hours prior to delivery.

Refunds will be issued to the original payment method within 5-7 working days after confirmation of cancellation. If your order is damaged or not as described on arrival, please contact us within 24 hours of delivery with photographic evidence and we will review your case. We may offer a replacement or refund at our discretion where reasonable.

Product Descriptions and Substitutions

While we strive for accuracy in product descriptions and images on our website, please note that flowers are a natural and seasonal product. Variations in colour, size, or variety may occur depending on availability. Where it is necessary to substitute, we will ensure that the quality and value are at least equivalent to the item ordered. If a specific item is no longer available and a major substitution is required, we will contact you to agree on a suitable alternative where possible.

Please be aware that some flowers, such as lilies, may pose a hazard to pets or individuals with allergies. It is your responsibility to make appropriate selections for your circumstances.

Liability and Warranties

We guarantee that your flowers will be delivered fresh and in excellent condition. Due to the perishable nature of flowers and plants, care instructions must be followed for optimal longevity. Variations in lifespan and bloom are to be expected and may be affected by local conditions and handling by the recipient once delivered.

To the maximum extent permitted by law, our liability to you in connection with any order will not exceed the total price paid for the products and delivery. We accept no liability for:

Any delay or failure in delivery due to circumstances beyond our control, including but not limited to adverse weather, traffic, or errors in address provided.
Loss or damage after delivery where flowers or goods are handed over in accordance with delivery instructions.
Allergic reactions or harm caused by flowers or plants; customers are advised to take note of any relevant allergies of the recipient.

Nothing in these terms will exclude or limit our liability for fraud, or for death or personal injury resulting from our negligence, nor any other liability that cannot be excluded or limited by applicable law.

Intellectual Property

All content, including images, logos, designs, and text on the Cubitt Town Flowers website, are owned by or licensed to us. You may use our site for personal, non-commercial purposes only. No part of the website may be reproduced, adapted, or distributed without our prior written consent.

Privacy and Use of Data

Your privacy is important to us. We only collect, use, and store your personal data in accordance with UK data protection laws. Information provided by you will be used solely for the purpose of fulfilling your order and improving our services. We will never sell your data to third parties. Please review our Privacy Policy for more detailed information.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from them are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Final Note: Applicability

These Terms & Conditions apply to all customers ordering flower delivery or collection services from Cubitt Town Flowers, whether you are located within Cubitt Town or elsewhere within our designated delivery areas. We reserve the right to update these terms at any time without prior notice; the latest version will always be available on our website.

Feedback and Customer Support

Your satisfaction is very important to us. If you have any queries, comments, or feedback regarding these Terms & Conditions or your order, please contact our customer support team via the methods provided on our website. We aim to respond to all inquiries promptly and to resolve any issues to your satisfaction.

Thank you for choosing Cubitt Town Flowers for your online flower delivery needs in Cubitt Town and the surrounding areas.